Voice-First AI
For Support & Automation
Design call and chat flows in a visual editor, plug in your LLMs, and go live in days. Built for support, lead follow-up, and reminders at scale.
35%
Operational cost reduction
60%
Automated resolution rate
55%
CSAT improvement
<300ms
End-to-end reply time
Where it fits
Inbound and outbound voice, support, and follow-up—all from one flow design.
Retail & e-commerce
Order status, returns, and product questions over the phone. Reduce load on live agents while keeping satisfaction high.
Financial services
Account inquiries, verification steps, and guided flows that stay within your compliance and eligibility rules.
Utilities & service ops
Billing questions, outage updates, and appointment scheduling via voice so customers get answers without waiting in queue.
What we deliver
Fast speech pipelines, configurable rules and handoffs, and integrations that fit into your stack so you can ship and iterate quickly.
Live voice in and out
Streaming speech-to-text and neural text-to-speech so callers can talk naturally and get spoken responses without long pauses.
Multiple languages
Support several languages and mixed-language input so you can serve diverse audiences from a single flow.
Rules and escalation
Define eligibility, compliance, and when to hand off to a human—all configurable in the flow instead of hard-coded logic.
Your existing systems
REST, webhooks, and adapters for telephony, CRM, ticketing, and payments so the assistant fits into your current stack.
Handoff with context
When the assistant can’t complete the request, transfer to an agent with the full conversation history so the customer doesn’t repeat themselves.
Security and control
Consent and PII handling, audit trails, and the option to run in your own environment for stricter data and compliance needs.
Fits your infrastructure
Connect to your telephony, CRM, ticketing, payments, and internal APIs so the assistant works with the tools you already have.
Voice and telephony
Works with SIP, PSTN, and your call routing. Escalate to live agents when the flow decides a human is needed.
Chat and messaging
Same logic can drive web chat and messaging; share context so a conversation started on voice can continue on another channel.
Where you run it
Deploy in the cloud, on your own infrastructure, or in a hybrid setup so data stays where your policy requires.
See what’s working
Topic breakdown, resolution rates, call and transcript review, and downstream outcomes so you can improve flows and prove impact.
Topic and intent view
See what callers ask about and where automation succeeds or needs improvement.
Handle time and FCR
Monitor average handle time and first-contact resolution to tune flows and staffing.
Call review and retention
Access recordings and transcripts with configurable retention for quality and compliance.
Downstream results
Track tickets created, leads qualified, and bookings completed from each flow.
Same logic, more channels
Run the same flows on your site and messaging apps. Share context so a conversation that started on voice can continue in chat.
Built for regulated environments
Consent and PII controls, configurable retention, and deployment options so you can meet data and regulatory requirements.
Data and residency
Designed for strict data handling; optional on-prem or private-cloud deployment for sovereignty requirements.
Rules and eligibility
Flow-level rules for who gets what offer or action so you stay within regulatory and internal policy.
Traceability
Searchable call logs, transcripts, and retention settings so you can demonstrate control and respond to audits.
Common questions
How does this compare to IVR or scripted chatbots?
Unlike fixed IVR menus or rule-only bots, this uses live speech recognition and AI so callers can speak freely. You design the flow and logic in a visual editor; the system handles turn-taking and routing so you don’t maintain huge decision trees by hand.
Can we run it on our own infrastructure?
Yes. We support cloud, on-premise, and hybrid setups so you can keep data in a specific region or inside your network and still use the same design and analytics tools.
What do we need to connect?
You can wire in your existing telephony, CRM, help desk, and internal APIs. We also support web and messaging so you can offer the same assistant across voice and digital channels.
Who is it for?
Teams that handle large volumes of customer conversations: financial services, telecoms, utilities, healthcare, retail, and public sector. Especially where you need multiple languages, compliance, and clear handoff to humans.
Get a custom assessment
Tell us your use case and volume; we’ll outline where voice AI fits, suggest flow ideas, and give you a realistic timeline and scope.